Terms & Condtions
TRADING TERMS AND CONDITIONS
Exeter Studios Uniform Shop is the retail side of Exeter Academy of Dance and our trading address and registered office is at The Armory Building, Retail Park Close, Marsh Barton, Devon, EX2 1LG United Kingdom.
Acceptance of Terms and Conditions
When you submit your order to ESUS you are confirming that you are purchasing as a consumer and that you accept the content of our terms and conditions. All orders placed by you are subject to acceptance by ESUS and product availability.
All orders are pro-forma unless ESUS has confirmed credit terms in advance. Payment by paypal is our preferred method of payment.
Retention to Title
The Property and Title, both legal and equitable, in any merchandise sold or agreed to be sold by ESUS will not pass to the customer until all sums due to ESUS have been paid in full.
Any translation of the website is done for your convenience. ESUS cannot be held liable for errors in the translation. These terms and conditions are subject to English law.
Stock Availability/ Back Orders
Availability of stock cannot be guaranteed and ESUS accepts no liability for consequential loss due to late deliveries from us or our suppliers. Items which are not available at time of order will be placed on back order, unless otherwise stated.
Made to Order (MTO)
Any items which are MTO are non-returnable unless faulty and must be paid for at the time of ordering.
Personalised Print Items
Personalised Print Items are non-returnable unless faulty.
Promotions/Sale & Clearance
Any items offered at a sale or discounted price are available from the first date of the offer only. No retrospective discounts will be applied. Promotional/Sale or Clearance items are non-returnable unless faulty. You must notify us within 7 working days of any faulty goods.
All prices are those ruling at date of delivery and are subject to change without notice.
Orders are despatched Monday to Friday only. All parcels received must be checked at the time of delivery. Any damaged parcels received should be signed for as damaged, and photographs should be taken of the damaged parcel to substantiate any claim. Any orders received incorrectly or with damaged items must be notified by telephone or email within 48 hours of receipt to enable a claim to be made. Claims for damaged parcels must be raised with the courier company, by ESUS within 5 working days.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You are liable to meet any additional charges for customs clearance or additional documentation. Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
Non-Delivery of Parcels
In the unfortunate event that your parcel does not arrive after despatch from ESUS within the delivery service expected time you must inform us. Dependent upon the delivery service used we are able to raise a claim on your behalf.
In such an event we can re-despatch your order on a new invoice in conjunction with your account status.
Customer Collection is available to our customers. Customers collecting their orders must do so within 7 working days of the order date.
All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.
Please ring for a returns authorisation number which must be clearly marked on the outside of the box .
Please note that garments which are not regular stock items, i.e. personalised print garments, will not be accepted back for credit. For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable.
Promotional/Sale or Clearance items are non-returnable unless faulty. You must notify us within 7 working days of any faulty goods.
Please note that any discrepancies must be notified in writing within 14 days of invoice date.
Conformity of Goods
Every care is taken to ensure that the specification and description of our products are correct at the time of going to print. However, descriptions and specifications of products in this website are not intended to be binding and are only to give a general description of the products. Colour reproduction of the products is a close representation. However, we cannot accept any responsibility for any variation in colour. All our products are intended for children aged 3 years or above.
As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. ESUS will not sell or pass on your details to third parties unless required for the purpose of fulfilling your order. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
All materials within the catalogue, including photography, images, design, text and graphics are the intellectual property of ESUS or its licensor. The copying of such materials is strictly forbidden.
Other product and company names referred to in this website may be registered or unregistered trademarks of their respective owners and are used by ESUS under licence.
Use of Website Images
By downloading images from the website you are agreeing to abide by the Conditions Of Use, which are available at Image Licence.
We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss.
We shall not be liable to you in respect of:
(a) any errors and/or omissions contained in our catalogue and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice;
(b) any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control; or
(c) any loss or damage you suffer as a result of not using the goods, products or services in line with the manufacturer's recommendations or as a result of using the goods, products or services for any purpose which they were not intended to be used for. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.
Notwithstanding the above, the maximum liability of us to you in respect of all other losses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall, in no circumstances exceed the price of the products purchased.
Nothing in these terms and conditions (whether or not under the heading of Liability) shall exclude or limit our liability for death or personal injury resulting from our negligence or the negligence of our agents, sub-contractors or employees, fraud or fraudulent misrepresentation or for any other liability that cannot be excluded by law.
ESUS shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
ESUS do not accept responsibility for the submission of incorrect orders and you are responsible to check the order before completing the process online. You are able to correct errors or make changes to your order up to the point at which you click Place Order.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is ESUS of The Amory Building, Retail Park Close, Marsh Barton, Devon, EX2 1LG, UK.
The information we collect and how we use it
We may collect and process the following data about you:
• Information that you provide by filling in forms on our site, including your name, postal address, email address, telephone number and other specified information, information provided at the time of registering for shopping online, subscribing to our service, entering a competition or promotion, posting material on our website or social media pages or requesting further services and when you report a problem to us with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfillment of your orders.
• Details of your visits to our site (which includes your IP address, operating system and browser type) and the resources that you access for system administration and site development.
We gather this information to allow us to:
• Process your registration, process any orders you may make. The relevant information is then used by us and sub-contractors to communicate with you on any matter relating to the conduct of your order or account in general.
• To ensure that the content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes.
• To allow you to participate in interactive features of our site.
• To notify you about changes to our services.
Disclosure of your information
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If ESUS or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms; or to protect the rights, property, or safety of ESUS, our customers, or others.
Targeted updates and marketing
If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and online shopping habits of customers and providing them with information on products they have viewed and related products.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
How and Where We Store Your Personal Information.
The data that we collect from you may be stored and only processed within the European Economic Area.
We use the latest secure server technology to ensure this information is protected to the highest standards.
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
We also keep your information confidential.
We will endeavour to use secure methods and protocols to transmit your data over the internet, however the transmission of information via the internet isn’t entirely in our control and therefore is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
By submitting your information you consent to the use of that information as set out in this policy.
Law and Jurisdiction
These terms and conditions are subject to English law. In placing your order you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
These terms and conditions are subject to change without notice.